Job Description

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Research and identify solutions to software/hardware issues and solve the same
• Diagnose and troubleshoot technical issues
• Responding in a timely manner to service issues and requests
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Providing technical support across the company (this may be in person or over the phone)Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training more junior staff members
• Prioritize and manage several open issues at one time
• Maintain jovial relationships with clients
• Document technical knowledge in the form of notes and manuals
• Prepare accurate and timely reports
• Ensure all issues are properly logged