Job Description

• Coaching, inspiring and motivating a team.
• Ensuring the team meets the required targets.
• training, development, and performance management. 
• A good understanding of the market dynamics in the respective sector(Data entry operation).
• Developing strategies to guarantee success and growth.
• Disciplined use of CRM system, communication and customer management.
• Handling client complaints and enquiries.
• Monitoring for quality assurance.  
• Forecasting and analyzing . 
• Daily, weekly, monthly campaign reviews
• Regular reporting of KPI’s to directors 
• Keeping to targets and managing KPI’s