Job Description

• Monitor and co-ordinate the activities of the department / Centre.
  
• Taking ownership of customer’s issues and providing correct & timely resolution of the same.
  
• Schedules the task of the front office employee.
  
• Ensure great customer service at all levels.
  
• Motivate the employee to work in a team to achieve the organizational objectives.
  
• Evaluate the job performance of front office employee and fills their appraisals.
  
• Conduct training for new launched product and regular employee meeting and briefing.
  
• Handling complaints of the customer.
  
• Evaluate and obtain complete information to deal with service inquiry and product.
  
• Organize workflow.
  
• Provide regular feedback to concerned within the organization on regular intervals.
  
• Managing & taking ownership of Centre for smooth functioning.
  
• Fulfill all other duties based on business requirement.