Job Description

• Provides, informed, opinion and influences the direction of the DevOps platform, configuration management, build & deployment management, version control and site reliability related decision making

• Articulates and guides development of tools and processes leveraged across the SDLC for continuous improvement in agility, quality and process/tooling maturity

• Drive effort to mentor engineers on the DevOps team on proactive and reactive basis

• Continue consistent effort to shorten the release cycles, improve the supportability, enhance the performance and scalability of the application landscape

• Building a highly scalable, highly available cloud infrastructure

• Migrating existing applications to a new cloud infrastructure

• Owning, maintaining and enhancing the infrastructure and related tools

• Design and implement monitoring and alerting for production

• Work closely with developers and other staff to solve dev/ops issues with customer facing services, tools and apps

• Schedule, communicate and execute maintenance windows where necessary, or prevent the need for them

• Must be able to work in a fast paced environment with frequent deployments to production in a “0 downtime” environment.

• Responsible for coordinating all Application and Infrastructure changes through QA and into production

• Ensuring change to the production environment does not impact system stability for our customers

• Communicating and working with teams in a globally distributed environment

• Brings/Demos new tooling to the team with a view to improving how we operate

• Shares knowledge openly within the team and across engineering

• Support the uptime and performance of our infrastructure in accordance with the defined SLAs for each product

• Define and implement standardized monitoring, alerting and escalation processes for each application

• Conduct root cause analysis on application and infrastructure issues including analyzing application server logs, recreating customer issues, analyzing traces