Job Description

• To manage, develop and support a team of telesales staff and implement day-to-day operations
• Responsible for handling enquiries and complaints when referred on by Tele-Sales staff
• Responsible for ensuring that the team meets service levels and other key performance indicator targets
• To monitor and track sales performance. Responsible for producing and analyzing Tele-Sales and team performance reports
• To achieve or exceed monthly sales revenue targets
• Responsible for providing feedback to Tele-Sales staff and guiding them on how they can increase revenue
• Conduct ongoing training and coaching to meet quality requirements
• An individual that has experience within a business – to - business telesales / outbound customer service operation in a high activity environment
• Strong sales, analytical, organization, communication and people skills required
• Working knowledge of telecom and communication related organization sales management is preferred
• Team player
• Experience of technology-based products would be an advantage
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
• Ability to adapt quickly to new technologies, products and procedures
• Ability to work and thrive in a multi-tasked and fast-paced environment
• Professional “get it done” attitude and work ethic
• Fluent in English and Nepali Language